Singer Adnan Sami has publicly criticised the Pranaam service at Mumbai Airport’s Terminal 2, alleging a series of lapses in professionalism and rude behaviour by staff members during a recent travel experience. The musician, known for hits such as Lift Kara De and Bhar Do Jholi Meri, took to social media to voice his grievances, marking the second time he has encountered issues with the premium airport facility.
The core of Sami’s complaint involves an Air India flight that was delayed by five hours. According to the singer, the Pranaam service was aware of the scheduling change but failed to communicate this information to him and his team until after they had already cleared entrance security. Sami noted that had they been notified earlier, they could have avoided the extended wait time at the airport and remained at home comfortably.
Detailing the conduct of the assigned staff, Sami described an individual who he claimed was preoccupied with her mobile phone throughout the service process. He alleged that when it was time for his party to be escorted from the lounge to the departure gate, the staff member failed to appear, leaving a porter to manage the transition. Upon arrival at the gate, the porter reportedly had to search for the staff member, eventually finding her sitting in a corner and continuing to use her phone.
Sami further alleged that when the staff member was confronted regarding her absence and lack of assistance, she did not offer an apology but instead reacted defensively. Furthermore, he claimed that the employee appeared unaware of the necessary protocols to guide them through the fast-track facility intended for First and Business Class passengers, forcing his team to navigate the process independently.
Expressing his frustration, the singer described the service as having a “monopolistic attitude” that he characterized as arrogant and disrespectful. He emphasized that he has been a long-time user of the Pranaam service, noting that his recent encounter was particularly disappointing given his history with the facility. He reiterated that the overall conduct he and his team faced was unprofessional and egregious.
The incident has drawn attention to the standards of premium meet-and-greet services provided at major transit hubs. While the singer’s experience highlights individual grievances regarding communication and personnel conduct, it also reflects broader consumer expectations for paid airport services that promise seamless navigation and assistance for travelers. At the time of reporting, there has been no official statement provided in the source text regarding an inquiry or response from the airport authorities or the service provider.
Adnan Sami, who was born in London and has established a significant career in the Indian music industry, continues to be a prominent figure in Bollywood. His comments regarding the incident have surfaced as a notable instance of public feedback concerning the operational standards of airport concierge services. The situation serves as a reminder of the impact that frontline service delivery can have on passenger satisfaction at busy international terminals like Mumbai’s Terminal 2.
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