The Union government has officially notified the grievance redressal rules under the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin), or the VB-G RAM G Act, 2025. This move establishes a formal, multi-tier framework designed to handle complaints related to the implementation of the rural employment and livelihood guarantee scheme. The new regulations seek to ensure that eligible rural households receive their statutory right to wage employment through a transparent and responsive grievance mechanism.
Under the newly established rules, a strict timeline has been set for the resolution of disputes. Once a grievance is received, authorities are required to complete a preliminary inquiry within seven working days. The entire process, from the receipt of the complaint to its final resolution, must be concluded within a 15-day window. The framework mandates the appointment of dedicated grievance redressal officers at the Gram Panchayat, block, and district levels, with the District Programme Coordinator serving as the primary oversight authority at the district level.
The rules provide significant flexibility in how individuals can submit their complaints. Citizens may approach the authorities in person, via speed post, through designated telephone helplines, or through specific digital platforms. The regulation explicitly states that no grievance can be refused registration due to issues like language, format, or mode of submission. Furthermore, if a complaint is received at a physical office, it must be entered onto the designated digital platform on the same day or, if that is not possible, by the following working day.
Upon registration, every complainant will receive an official acknowledgement containing a unique registration number, the date of receipt, and the contact details of the authority responsible for handling the matter. This systematic tracking is intended to prevent the loss of complaints and ensure accountability. During the examination phase, the designated officer is empowered to request relevant records and documents from concerned departments to verify the claims made.
Transparency is a core component of the new policy, as complainants may be given the opportunity to present their case in person or through electronic means before a final order is passed. Once the grievance is disposed of, the findings and the specific actions taken must be recorded on the digital portal and communicated to the individual. In cases where a resolution is not achieved within the 15-day deadline, the complaint will be automatically escalated to the next level under the state’s grievance redressal mechanism.
The system is designed to monitor these escalated cases until a final disposal is reached. Furthermore, the rules provide a clear path for those who are dissatisfied with the outcome, allowing for formal appeals against orders passed by the lower authorities. These appeals will be processed in accordance with the provisions outlined in Schedule I of the VB-G RAM G Act, 2025. By implementing these measures, the government aims to provide a more robust and accessible legal pathway for rural citizens to seek redress for issues affecting their livelihood and employment rights.
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